Legal

Acceptable Use Policy

For Invited Team Members

Effective Date: October 13, 2026

This Acceptable Use Policy ("AUP") applies to you as an invited team member of an Organization using TroubleshootHD. Your Organization's administrator has agreed to the full Terms of Service on behalf of your Organization. By accepting this AUP and accessing the Service, you agree to be bound by the following terms.

1. Your Access and Role

You have been invited to access TroubleshootHD as a member of your Organization with a specific role — either Technician or Supervisor. Your access level and available features are determined by your assigned role and your Organization's subscription tier.

Technician: Access to AI chat, manual search, Wolf Vision, service sheets, repair logs, shift handovers, Learn mode, and your personal data.

Supervisor: All Technician access, plus visibility into team repair logs, handovers, and equipment data across the Organization.

Your Organization's administrator may modify your role, adjust your access level, or revoke your access at any time.

2. Acceptable Use

You agree to use TroubleshootHD only for its intended purpose: equipment maintenance, troubleshooting, and related professional activities. Specifically, you agree to:

●Use the Service in accordance with your employer's policies, your Organization's rules, and all applicable workplace health and safety legislation.

●Keep your login credentials confidential and not share them with anyone. Each person must use their own Account.

●Upload only content that your Organization is authorized to use.

●Record accurate information in repair logs, shift handovers, and equipment records. Do not falsify records.

●Treat AI-generated responses as reference information only. Always verify against original OEM documentation before performing any work.

●Report any security concerns or suspected unauthorized access to your Organization's administrator or to support@troubleshoothd.com.

3. Prohibited Conduct

You must not:

●Share your Account credentials or use another person's Account to access the Service.

●Attempt to access data belonging to other Organizations or Users outside your Organization.

●Upload malicious files, viruses, trojans, or any content designed to harm the Service or other Users.

●Use the Service to harass, threaten, discriminate against, or abuse other Users or any person.

●Attempt to reverse-engineer, decompile, copy, or extract the AI models, prompts, or proprietary technology underlying the Service.

●Use automated tools, bots, scrapers, or scripts to access the Service beyond normal individual usage.

●Falsify, alter, or delete repair records, handover notes, or other entries in a way that misrepresents the actual condition or history of equipment.

●Use the Service for any illegal purpose or in violation of any applicable laws, regulations, or professional obligations.

4. AI-Generated Content — Your Responsibilities

IMPORTANT SAFETY NOTICE: By using TroubleshootHD, you acknowledge that: AI responses are for reference only and must be verified against original OEM documentation before any work is performed. You are responsible for all decisions made and work performed based on information from the Service. Safety comes first — always follow your site safety procedures, isolation protocols, and OEM guidelines. TroubleshootHD Inc. accepts no liability for injury, equipment damage, or any other loss resulting from reliance on AI-generated content.

AI responses should be used as a starting point and a reference tool — not as a final authority. Your professional judgment, training, and experience always take precedence.

5. Your Data

Shared Organization data (repair logs, shift handovers, equipment records, service sheets) belongs to your Organization and is visible to other team members with appropriate access levels.

Personal data (AI chat history, personal parts lists) is private to you and is not visible to your Organization administrator or other team members. TroubleshootHD staff may review or view it only as our Privacy Policy describes.

If you leave the Organization or your access is revoked, your personal data remains associated with your user account. However, you will lose access to all shared Organization data. Your use of the Service is subject to our Privacy Policy at https://www.troubleshoothd.com/privacy.

6. Consequences of Violation

Violation of this AUP may result in temporary or permanent suspension of your access, notification of your Organization's administrator, and for serious violations (e.g., unauthorized access, falsifying safety records), reporting to relevant regulatory or law enforcement authorities.

7. No Professional Relationship

Your use of TroubleshootHD does not create any professional, employer-employee, or consulting relationship between you and TroubleshootHD Inc. We are a software provider. Your professional obligations, safety responsibilities, and employment duties remain with your employer and your professional role.

8. Changes to This AUP

We may update this AUP from time to time. Material changes will be communicated through the Service or via your Organization's administrator at least 30 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the updated AUP.

9. Questions and Support

Contact your Organization's administrator first for access, role, or Organization-specific questions. Contact TroubleshootHD support at support@troubleshoothd.com for technical issues. Contact us at legal@troubleshoothd.com for legal or compliance questions.

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